iPrint Client support for Windows 2008 R2

  • Document ID:7006724
  • Creation Date:25-Aug-2010
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      iPrint

Environment

Novell iPrint Client for Windows
Microsoft Windows 2008 R2

Situation

Is the iPrint Client supported on Windows 2008 R2?

Issue 1:
User Printer Configuration
64 bit Windows 2008 R2 server
Even though a print driver is associated to the printer agent for Vista and Windows 7, the following message is presented when attempting to install the iPrint printer to a Windows 2008 R2 server:

Error message: iPrint Client - No printer driver has been associated with this printer.
Error group: iPrint Client
Error code: 65550

Issue 2:
Workstation Printer Configuration
64 bit Windows 2008 R2 server
Internet Explorer crashes at the end of an iPrint printer install.  Even though IE crashed, the printer is functional after the install.

Resolution

Install the iPrint Client version 5.56 or later.

Additional Information

Limited support is available for Windows 2008 R2 with the iPrint Client versions 5.40 to 5.44. 
 
For those not wanting the iPrint client installed on their Windows 2008 R2 server, but would like to print to an iPrint printer, follow these steps:
 
If you don't need the iPrint Client and wish only to print to Novell iPrint printers, you can implement the following workaround:
  1. Open the "Devices and Printers" window
  2. Right-click the white space, choose "Add a printer"
  3. Choose "Add a network, wireless or Bluetooth printer"
  4. Choose "The printer that I want isn't listed"
  5. In the "Select a shared printer by name" field, add the following URL:
    • Syntax:
      • http://<IPorDNSofiPrintServer>/ipp/<iPrintPrinterName>
    • Example:
      • http://myiprintserver/ipp/CLJHP4020-acct
  6. Choose the print driver.
Please email patchfeedback@novell.com with the subject of "Windows 2008 R2 Support" if you find issues with iPrint client version 5.56 or later on Windows 2008 R2.  In the body of the email, answer these questions:
  1. Are you using Windows 2008 R2 as a Terminal Server?
  2. Do you have have plans to use Microsoft's Easy Print solution with iPrint?
  3. What issues have you observed with the 5.56 or later iPrint Client and Windows 2008 R2?
  4. List any other information you wish to share on this subject.