ZDM 7 PXE boot fails with error “Heap:dispose fail” on DELL Latitude models E6410 & E4310

  • Document ID:7006696
  • Creation Date:22-Aug-2010
  • Modified Date:29-Apr-2013
    • Micro Focus Products:
      ZENworks Desktop Management

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 PreBoot Services (PXE)
Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 PreBoot Services (PXE)

Situation

PXE boot fails with error “Heap:dispose fail ” on DELL Latitude models E6410 & E4310.
Symptom does not happen on every E6410 & E4310.

Resolution

Please contact the OEM for the BIOS fix that will resolve the symptom with a BIOS update.

Additional Information

Dell model E6510 is reported as being affected too.
It is also reported that HP Compaq 6910p is affected by this symptom.
Test that both cold and warm boot are fixed with the BIOS fix/update.