Error Installing ZRS on SLES 10 64 bit

  • 7006668
  • 19-Aug-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Business Objects Reporting

Situation

ZRS install fails on SLES 10 64 bit if 32 bit libraries are not installed first.
 
ERROR (from ZENworks Reporting log full debug):
 
OUT: /usr/lib/libstdc++.so.5: no version information available (required by isKeycodeValid

Resolution

Note the preinstall requirements in documentation: https://www.novell.com/documentation/zcm10/zcm10_installation_reportingserver/data/bb1nakx.html
 
If installing ZENworks Reporting Server on a SUSE Linux Enterprise Server (SLES) 10 SP3 64-bit platform, make sure to install the libstdc++33-32-bit package by using the SLES 10 SP3 64-bit media.