ZAM inventory scans do not include some MS Hot Fix KB 2xxxxxx and KB 3xxxxxx

  • Document ID:7006663
  • Creation Date:18-Aug-2010
  • Modified Date:07-Jan-2014
    • Micro Focus Products:
      ZENworks Asset Management

Environment

Novell ZENworks 7 Asset Management - ZAM7
Novell ZENworks 7.5 Asset Management - ZAM7.5
Novell ZENworks 10 Asset Management
Novell ZENworks 10 Configuration Management

Situation

Inventory scans do not include some KB 2xxxxxx and KB 3xxxxxx in the inventory list.

Resolution

The solution for ZAM 7 and 7.5 is to create a Local Product for each KB 2xxxxxx and KB 3xxxxxx that is installed but not included in the inventory list.
 
This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support

A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support