Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Inventory
Device software inventory is not updating or is blank.
Software information is not being collected during an Inventory scan
Only <HotFix> data is seen in the <Software> section of the device's inventory XML file.
This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
To find the device's inventory XML files look in