Failed to register agent: an I/O error occurred communicating with Vigilent

  • Document ID:7006605
  • Creation Date:07-May-2012
  • Modified Date:18-May-2012
    • Micro Focus Products:
      Secure Configuration Manager

Environment

NetIQ Secure Configuration Manager 5.8.2

Situation

NetIQ Security Agent for Windows returns Failed to register agent: an I/O error occurred communicating with Vigilent://machinename:1622 (IP address) when I try to run a report. 
 
 

Resolution

Install Hotfix 73282 for the NetIQ Security Agent for Windows on the server after applying any updates or service packs to the windows agent.

Cause

The applied service pack overwrote the certificate hotfix that was previously installed and returned it to a non valid certificate. 

Status

Top Issue

Change Log

Installed SCM 5.8 then applied hotfix 73282 to the NetIQ Security Agent for Windows.  Then applied Service Pack 1 or 2 to the windows agent.