"GroupWise has encountered a problem with your remote mailbox."

  • 7006588
  • 05-Aug-2010
  • 26-Apr-2012


Novell GroupWise 8 Support Pack 1 Hot Patch 1
Novell GroupWise 7 Support Pack 3 Hot Patch 3
Online Mode
The GroupWise Client works ok, other than getting the error


"GroupWise has encountered a problem with your remote mailbox."
"GroupWise will rebuild your remote mailbox the next time you start in remote mode"
Message appears once after startup


Backup the OFXXXARC directory (the archive directory) and in the GroupWise Client hold down the Ctrl Shift keys when clicking on Open Archive under the File Menu.  If this doesn't work run the standalone GWCHECK to try and fix the Archive files.  If this doesn't work the archive may have to be restored from backup.
Remove the archive path from Client options Environment file location. Restart client you will not get error.

Additional Information

The error is false.  This user did not use GroupWise Remote.  The Archive was corrupted.
Formerly known as TID# 10090175