Environment
Novell ZENworks 10 Configuration Management
Situation
ZENworks 10 managed agent devices fail to login.
ERROR (from CasaAuthToken.log):
[550-5E0] [12:19:47] CASA_AuthToken -InitializeAuthCache- End, retStatus = C7FF0001
[550-5E0] [12:19:47] CASA_AuthToken -InitializeLibrary- Auth cache intialization failed
[550-5E0] [12:19:47] CASA_AuthToken -InitializeLibrary- Auth cache intialization failed
ERROR (from zmd-messages.log)
[DEBUG] [07/08/2010 12:19:13.121] [1360] [ZenworksWindowsService] [8] [] [CommonCasa] [] [ObtainAuthToken took exception: -939589631 System.Exception: -939589631
at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken)] [] []
at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken)] [] []
Resolution
These errors:
CASA_STATUS_UNSUCCESSFUL -939589631
C7FF0001 // Call completed unsuccessfully
tend to indicate a problem with the agent miCasa install or setup. Check that the Novell Identity Store Service is available and started. In some cases, using repair on the CASA or Novell Casa Authentication Client installs can fix the problem (Add/Remove programs or use msiexec to repair). Otherwise see KB 7001250 for more information on how to install just the agent casa and auth token MSIs: https://support.microfocus.com/kb/doc.php?id=7001250