Remote Control using Rights fails after IP address change on Remote device

  • 7006404
  • 07-Jul-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management
Novell ZENworks 11 Configuration Management

Situation

After remoting a device sucessfully, if the device reboots and receives a new IP address, Remote Management with rights fails:
 
ERROR: The managed device was unable to initialize Novell encryption scheme for the session. Ensure that the managed device is UTC time synchronized with this system. If the problem persists, contact Novell Technical Service.
 

Resolution

For 10.3.2:  This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
For 11:  This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

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