Remote Viewer requires install per user

  • 7006403
  • 07-Jul-2010
  • 17-Sep-2012


Novell ZENworks 10 Configuration Management
Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1


Remote control MSI install does not include an all users option.
The ZENworks Remote Viewer installation (for using Remote Control in ZCC) installs files into the local user profile.  For example C:\Documents and Settings\Administrator\Application Data\Novell\ZENworks\Remote Management .
Additionally, acceptance of the device certificate for remote control is saved in a user instance of the browser.
Because of this, each user of a particular PC or Terminal session must do a separate install of the Remote Viewer MSI in order to use Remote control in ZCC on that device or Terminal session.  Additionally each user who needs to install the Remote Viewer MSI must have install rights. 


11.2  This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at

See "Installing the Remote Management Viewer in a Terminal Server or in a Citrix XENapp Environment" in the online documentation for the manual steps required to deploy the Viewer, once this fix in in place.