ZENserver on Linux fails to load after bad shutdown

  • 7006363
  • 28-Jun-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

After services restart or server reboot, Linux server shows novell-zenserver agent dead.  ZCC won't load, ZENserver not listening on ports 80 or 443 (or installed alternative port)
 
/etc/init.d/novell-zenserver status
Checking for Novell ZENworks dead

Resolution

  1. Stop all ZENworks services.
  2. Start novell-zenserver in debug mode:
    /etc/init.d/novell-zenserver debug
  3. Check file at /opt/novell/zenworks/share/tomcat/logs/catalina.out
  4. If an error that looks like this is logged:
    12/05/2010 09:57:27 28465 jsvc.exec error: Service did not exit cleanly
    28/06/2010 16:22:00 32377 jsvc.exec error: Still running according to PID file /var/opt/novell/zenworks/zenserver.pid, PID is 3958
    28/06/2010 16:22:00 32376 jsvc.exec error: Service exit with a return value of 122
    then check for the PID file noted in the log error at the path noted in the log error , delete just that one PID file mentioned in the log error and restart the services

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