Authentication error during login

  • Document ID:7006291
  • Creation Date:16-Jun-2010
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Authentication

Situation

ZENworks agents fail to login.
 
ERROR (in CasaAuthToken.log ):
 
[668-A24] [15:24:13] CASA_AuthToken -InternalRpc- Unsuccessful send http request, error = 12152
[668-A24] [15:24:13] CASA_AuthToken -InternalRpc- End, retStatus = C7FF0025
 
ERROR (in zmd-messages.log )
 
 [DEBUG] [06/16/2010 15:25:01.218] [1640] [ZenworksWindowsService] [40] [] [CommonCasa] [] [ObtainAuthToken took exception: -939589595 System.Exception: -939589595
   at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
   at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken)] [] []
 [DEBUG] [06/16/2010 15:25:01.218] [1640] [ZenworksWindowsService] [40] [] [CommonCasa] [] [Stack Trace:     at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)

Resolution

On the failing device check both:
 
Internet Explorer:  Tools > Internet Options/Connections > LAN Settings
and
proxycfg
 
for a possibly mis-configured proxy setting.
 

Additional Information

The generic error: CASA_STATUS_CONNECTION_ERROR           -939589595   C7FF0025 has more detail in the CasaAuthToken.log: Unsuccessful send http request, error = 12152