Environment
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Authentication
Situation
ZENworks agents fail to login.
ERROR (in CasaAuthToken.log ):
[668-A24] [15:24:13] CASA_AuthToken -InternalRpc- Unsuccessful send http request, error = 12152
[668-A24] [15:24:13] CASA_AuthToken -InternalRpc- End, retStatus = C7FF0025
[668-A24] [15:24:13] CASA_AuthToken -InternalRpc- End, retStatus = C7FF0025
ERROR (in zmd-messages.log )
[DEBUG] [06/16/2010 15:25:01.218] [1640] [ZenworksWindowsService] [40] [] [CommonCasa] [] [ObtainAuthToken took exception: -939589595 System.Exception: -939589595
at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken)] [] []
[DEBUG] [06/16/2010 15:25:01.218] [1640] [ZenworksWindowsService] [40] [] [CommonCasa] [] [Stack Trace: at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken)] [] []
[DEBUG] [06/16/2010 15:25:01.218] [1640] [ZenworksWindowsService] [40] [] [CommonCasa] [] [Stack Trace: at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid)
Resolution
On the failing device check both:
Internet Explorer: Tools > Internet Options/Connections > LAN Settings
and
proxycfg
for a possibly mis-configured proxy setting.
Additional Information
The generic error: CASA_STATUS_CONNECTION_ERROR -939589595 C7FF0025 has more detail in the CasaAuthToken.log: Unsuccessful send http request, error = 12152
A list of http errors can be found at: http://msdn.microsoft.com/en-us/library/aa383770(VS.85).aspx