Users not synchronizing between external domains.

  • 7006269
  • 14-Jun-2010
  • 26-Apr-2012

Environment

Novell NetWare 4.11
Novell GroupWise 5.2
GroupWise Support Pack 3

Situation

Both sites selected all object types to 'Send to External System' and 'Receive from External System' under Tools | GroupWise System Operations | External System Synchronization
Both domains just upgraded to 5.2 Support Pack 3.
Users not synchronizing between external domains.
Domain B able to see Domain A's users, but Domain B's users cannot see Domain A's users.

Resolution

Delete and recreated the External System Synchronization at Domain A except this time only check the object types under 'Receive from External System'.

The users then synchronized normally from Domain B. The External System Synchronization at Domain A was then edited to include the 'Send to External System' object types. The two domains then continued to synchronize automatically.

Additional Information

Formerly known as TID# 10010270
 
While this information is in reference to GroupWise 5.2, the troubleshooting steps are still valid for any version.

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