Windows 7 agents not reporting additional monitors in inventory.

  • 7006239
  • 02-May-2012
  • 28-Oct-2013

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Inventory

Situation

On computers using Windows 7 64-bit, with ZCM 10.3.x or 11.1.x agents, hardware inventory details include only one monitor (usually the primary).  Systems with a second monitor connected are missing those details. 

Computers running Windows XP 32-bit with either agent version properly report all connected monitors.

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

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