Windows 7 agents not reporting additional monitors in inventory.

Document ID:7006239
Creation Date:02-May-2012
Modified Date:28-Oct-2013
- Micro Focus Products:
  ZENworks Asset Management
  ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Inventory

Situation

On computers using Windows 7 64-bit, with ZCM 10.3.x or 11.1.x agents, hardware inventory details include only one monitor (usually the primary). Systems with a second monitor connected are missing those details.

Computers running Windows XP 32-bit with either agent version properly report all connected monitors.

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027