System Update fails to update agent - "ERROR_STOPPING_SERVICE"

  • 7006228
  • 07-Jun-2010
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 System Update

Situation

Agent fails to upgrade with System Update
 
Error (in system-update.log , see TID 3418069 for details of logs and how to obtain them)
DEBUG;;;Attempting to stop service: Novell ZENworks Agent Service
DEBUG;;;stopping serviceNovell ZENworks Agent Service
DEBUG;;;Verifying the status for service: Novell ZENworks Agent Service
DEBUG;;;Unable to stop service Novell ZENworks Agent Service. Time out has expired and the operation has not been completed.
ERROR;ERROR_STOPPING_SERVICE;Novell ZENworks Agent Service,Time out has expired and the operation has not been completed.;

Resolution

This is fixed in version 10.3 - see KB 7005455 "ZENworks Configuration Management SP3 (10.3) - update information and list of fixes" which can be found at https://www.novell.com/support
 
The fix does not (and cannot) cure the underlying problem that the service does not stop in a timely manner. The fix does put up a message now to inform the user that the service could not be stopped.

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