Linux Access Gateway Crashes When Change is Applied to the Server after upgrading from 3.1 SP1 to 3.1 SP2

  • 7006151
  • 31-May-2010
  • 26-Apr-2012

Environment

Novell Access Manager 3.1 Linux Access Gateway

Situation

Randomly, after upgrading from Access Manager 3.1 SP1 to 3.1 SP2, the SLES 9 based Linux Access Gateway (LAG) might
crash when you apply changes the server. The LAG will often report the 'Server not responding' status within the Admin Console and users cannot access the LAG protected resources for a few seconds (until the services come back up again with the auto restart).

The issue happens because of an open issue in underlying SLES9 OS, which is fixed with SLES11 LAG build.

Resolution

To workaround this issue, download and install the following: patch file from SLES 9 channel:
glibc-2.3.3-98.111.i586.rpm (patch 12527)

For more information on dowloading and updating the patch, see “Installing or Updating the Security Patches on the SLES 9 Linux Access Gateway Appliance” in the Novell Access Manager.

This problem will NOT be an issue with the SLES11 based LAG shipping with 3.1 SP2.