Environment
Novell GroupWise 8
Situation
Messages that contain extended characters in the message body can display corrupted results when received with an Internet Mail client like Yahoo or GMail. This can happen if using a MIME Encoding for sent messages set to "Windows Default".
Resolution
To correct the issue, set the MIME Encoding for the message to UTF-8. This can be set to be the default encoding by using the following steps.
1. Login to Webaccess
2. Click on Options | Send Options | MIME Encoding | UTF-8
This can also be done for all users within the domain through ConsoleOne using the following steps:
1. Right click the Domain object and choose GroupWise Utilities | Client Options
2. Choose Send | Send Options | MIME Encoding | UTF-8
1. Login to Webaccess
2. Click on Options | Send Options | MIME Encoding | UTF-8
This can also be done for all users within the domain through ConsoleOne using the following steps:
1. Right click the Domain object and choose GroupWise Utilities | Client Options
2. Choose Send | Send Options | MIME Encoding | UTF-8
Status
Reported to EngineeringAdditional Information
Default MIME Encoding for GroupWise 8.x when an account is first created is UTF-8 unless the default has been changed by the administrator. It is recommended that UTF-8 be used whenever possible.