How to capture iManager debug trace

  • Document ID:7006107
  • Creation Date:25-May-2010
  • Modified Date:01-Jun-2016
    • Micro Focus Products:
      iManager

Environment

Novell iManager 2.5.x
Novell iManager 2.6.x
NetIQ iManager 2.7.x

Situation

Need to capture iManager debug trace

Resolution

Log file path:
  • Linux:  /var/opt/novell/iManager/nps/WEB-INF/logs/debug.html 
  • Netware:  sys:\tomcat\4\webapps\nps\WEB-INF\logs\debug.html
  • Mobile iManager:  C:\<install dir>\imanager\tomcat\webapps\nps\WEB-INF\logs\debug.html
If it is possible to log in to iManager
  • Configure (icon of man behind desk) 
    • iManager Server 
      • Configure iManager 
        • Logging Events Tab 
          • Select Errors, Warnings, and Debug Information Messages under the Logging Level.  
If it is not possible to log into iManager, edit the config.xml file

config.xml file path:
  • Linux:  /var/opt/novell/iManager/nps/WEB-INF/config.xml
  • Netware:  sys:\tomcat\4\webapps\nps\WEB-INF\config.xml
  • Mobile iManager:  C:\<install dir>\imanager\tomcat\webapps\nps\WEB-INF\config.xml
Find and edit the section in the config.xml file as follows

<setting>
<name><![CDATA[System.Logging.Priority]]></name>
<value><![CDATA[3]]></value>
</setting>

Make sure the CDATA value is 3.

Also verify the system logging is set up as follows:

<setting>
<name><![CDATA[System.Logging.Output]]></name>
<value><![CDATA[out]]></value>
<value><![CDATA[file]]></value>
</setting>

Restart Tomcat to make the changes take effect

  • Netware: TC4STOP at the console to stop Tomcat.  TOMCAT4 at the console to start Tomcat
  • Linux:  Restart tomcat service with rcnovell-tomcatX restart
    • where X is the version of tomcat 4 or later - depending on the imanager version)
  • Windows:  Restart the tomcat service

Additional Information

Formerly known as TID# 10097312
Formerly known as TID# NOVL101755

Change Log

1 June 2016 - mgould - Added path to config.xml, changed a bit of formatting

2016-Jan-28 kklemm: removed broken/missing picture of iManager in additional information section.
    Updated the section on restarting tomcat as tomcat 4|5|6|7 might be used.