Environment
Business Service Manager 4.7
Situation
The 4.7 layout portlet does not show Chinese characters in IE.
Resolution
Change the font-family in templates. For example, the default template used is GradientBubble. Goto Administration\Graphics\Nodes\GradientBubble from MO Client, select Layout tab, click Switch to Edit Mode and Switch to Source, change the font-family value in the "text" tag from "helvetica" into "SimSun".