Sony Xperia Z unable to see mails in Inbox

  • Document ID:7006030
  • Creation Date:24-Oct-2013
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service

Environment

Novell Data Synchronizer Mobility Pack 1.2.5.299
Sony Xperia Z

Situation

Sony Xperia Z unable to see mails in Inbox
Unable to see download mails on Sony Xperia Z

Resolution

  1. Stop DataSync by typing rcdatasync stop and press Enter
  2. Browse to /opt/novell/datasync/syncengine/connectors/mobility/lib/device  and rename sync.pyc to sync.orig
  3. Download and extract sync.pyc from
    ftp://ftp.novell.com/outgoing/847137.zip
  4. Copy the extracted sync.pyc to /opt/novell/datasync/syncengine/connectors/mobility/lib/device
  5. Start DataSync by typing rcdatasync start and press Enter
  6. Resync the device from Mobility webadmin OR remove and re-add the account on the device