Some workstations do not show the network printers that are installed

  • 7005984
  • 17-May-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

Some workstations do not have any network printers listed in their inventory even though there are printers installed and working on the machine.

Resolution

For ZAM 7.5 - Fixed in ZENworks Asset Management 7.5 Interim Release 22 or newer

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com/patch/finder.  The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 22 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.
 
For ZAM 10.3 - A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support
 
 

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