Environment
Situation
The Collection Server crashes, which causes the Collection Server in the Process Control Panel of the Manager to go to Unavailable . Also, .dmp files are created in the Program Files\Novell\Zenworks\Asset Management\logs directory. Going to the Manager Menu | Tools | Enterprise Options and unchecking the Hardware and Software boxes under the Tracking Lost and Found section.
Resolution
Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com/patch/finder. The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.
Each interim release is cumulative. If Interim Release 22 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.