Environment
Product:
Novell GroupWise 8
Configuration:
Emails being sent to long E-Mail Addresses like "fax=/NUM=22/NAME=22/RES=D/COMPANY=22/VOICE=22"@fax.domain.com
"Auto-saving on" enabled in the Address Book
Address Book sorted on E-Mail Address
Situation
ERROR:"Error 26-DbRebuild error BTREE_FULL (0xC013)" while running GWCHECK | Structural Rebuild on the database
GroupWise Client crashes while trying to send an email sometimes
GWCHECK reports 0xDF15 error message
BTREE error message while running GWCHECK
ERROR: "Attempted operation after a critical error - should abort transaction [C050] user:userid" in the POA log file.
Error C013 B-Tree full.
Resolution
Workaround Steps:
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Login to GroupWise Client.
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Click Address Book.
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Click Frequent Contacts or any other Address Book.
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Export the contacts with very long strings in the Name or E-Mail Address.
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Delete the contacts with long strings in the Name or E-Mail Address.
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Change the sort order to any other field.
There are times when the above configuration may not be true but the error is the same. In these cases, please open a Service Request with Novell Technical Services and send the wpdomain.db, wphost.db, ngwguard.db and userxxx.db .
Status
Reported to EngineeringAdditional Information
Root Cause:
Sorting on fields with very long strings