ERROR:"Error 26-DbRebuild error BTREE_FULL (0xC013)"

  • 7005970
  • 14-May-2010
  • 25-Sep-2013


Novell GroupWise 8
Emails being sent to long  E-Mail Addresses like "fax=/NUM=22/NAME=22/RES=D/COMPANY=22/VOICE=22"
"Auto-saving on" enabled in the Address Book
Address Book sorted on E-Mail Address


ERROR:"Error 26-DbRebuild error BTREE_FULL (0xC013)" while running GWCHECK | Structural Rebuild on the database
GroupWise Client crashes while trying to send an email sometimes
GWCHECK reports 0xDF15 error message
BTREE error message while running GWCHECK
ERROR: "Attempted operation after a critical error - should abort transaction [C050] user:userid" in the POA log file.
Error C013 B-Tree full.


Workaround Steps:
  1. Login to GroupWise Client.
  2. Click Address Book.
  3. Click Frequent Contacts or any other Address Book.
  4. Export the contacts with very long strings in the Name or E-Mail Address.
  5. Delete the contacts with long strings in the Name or E-Mail Address.
  6. Change the sort order to any other field.

    There are times when the above configuration may not be true but the error is the same. In these cases, please open a Service Request with Novell Technical Services and send the wpdomain.db, wphost.db, ngwguard.db and userxxx.db .


Reported to Engineering

Additional Information

Root Cause:
Sorting on fields with very long strings