Environment
Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2 System Update
Situation
When deploying the ZCM 11.2 system update to Windows 7 64 bit devices in the zone the update fails. In the CASA.x86_64.msi.log the error that shows up is the following:
MSI (s) (FC:14) [09:08:46:754]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Novell\CASA\bin\)
MSI (s) (FC:14) [09:08:46:754]: Executing op: SetSourceFolder(Folder=1\PROGRA~1\NOVELL\CASA\BIN\|Program Files Folder\Novell\CASA\bin\)
MSI (s) (FC:14) [09:08:46:754]: Executing op: FileCopy(SourceName=LAUNCHER.EXE|launcher.exe,SourceCabKey=_C438E398F3C0900FDF19DDD995CCF894.C6D5B5D8C4B84657BAA9E6F44CAD0FD7,DestName=launcher.exe,Attributes=512,FileSize=53248,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.7.0.0,Language=0,InstallMode=58982400,,,,,,,)
MSI (s) (FC:14) [09:08:46:754]: File: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe; To be installed; Won't patch; No existing file
MSI (s) (FC:14) [09:08:46:754]: Source for file '_C438E398F3C0900FDF19DDD995CCF894.C6D5B5D8C4B84657BAA9E6F44CAD0FD7' is compressed
MSI (s) (FC:14) [09:08:46:754]: Note: 1: 1310 2: 0 3: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe
MSI (s) (FC:14) [09:08:46:754]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (FC:14) [09:08:46:754]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (FC:14) [09:08:46:754]: Product: CASA -- Error 1310. Error writing to file: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe. System error 0. Verify that you have access to that directory.
Error 1310. Error writing to file: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe. System error 0. Verify that you have access to that directory.
MSI (s) (FC:14) [09:08:46:754]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Novell\CASA\bin\)
MSI (s) (FC:14) [09:08:46:754]: Executing op: SetSourceFolder(Folder=1\PROGRA~1\NOVELL\CASA\BIN\|Program Files Folder\Novell\CASA\bin\)
MSI (s) (FC:14) [09:08:46:754]: Executing op: FileCopy(SourceName=LAUNCHER.EXE|launcher.exe,SourceCabKey=_C438E398F3C0900FDF19DDD995CCF894.C6D5B5D8C4B84657BAA9E6F44CAD0FD7,DestName=launcher.exe,Attributes=512,FileSize=53248,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.7.0.0,Language=0,InstallMode=58982400,,,,,,,)
MSI (s) (FC:14) [09:08:46:754]: File: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe; To be installed; Won't patch; No existing file
MSI (s) (FC:14) [09:08:46:754]: Source for file '_C438E398F3C0900FDF19DDD995CCF894.C6D5B5D8C4B84657BAA9E6F44CAD0FD7' is compressed
MSI (s) (FC:14) [09:08:46:754]: Note: 1: 1310 2: 0 3: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe
MSI (s) (FC:14) [09:08:46:754]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (FC:14) [09:08:46:754]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (FC:14) [09:08:46:754]: Product: CASA -- Error 1310. Error writing to file: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe. System error 0. Verify that you have access to that directory.
Error 1310. Error writing to file: C:\Program Files (x86)\Novell\CASA\bin\launcher.exe. System error 0. Verify that you have access to that directory.
Resolution
Removed the entry for launcher.exe from the Application Blocking Policy in ZENworks Endpoint Security Management and the System Update was able to run successfully.
Cause
The entry for launcher.exe in ZENworks Endpoint Security Management Application Blocking Policy was not allowing launcher.exe to be modified, this would cause the upgrade to fail.