TEC+ Adapter no longer works after an upgrade to BSM 4.7

  • Document ID:7005898
  • Creation Date:05-May-2010
  • Modified Date:26-Jun-2012
    • Micro Focus Products:
      Operations Center

Environment

Business Service Manager 4.7
Oracle 8

Situation

When performing an upgrade from BSM 4.5 or 4.6 to BSM 4.7, the TEC+ adapter no longer works and the operational console says "cannot process alarms".
The log file reports an "array out of bounds" error.

Resolution

If running Oracle 8 for the T/EC+ database but not using Oracle for the Managed Objects
Configuration Storage database, save the following drivers provided by Oracle in the
ManagedObjectsInstall/classes/ext directory:
ojdbc14.jar
orai18n.jar
Then, restart the Managed Objects server.

Additional Information

Please see the adapter integration guide for more information.