ZPM Agent and Server Problems After Upgrading to ZPM 6.4 sp2

  • 7005823
  • 22-Apr-2010
  • 30-Apr-2012


Novell ZENworks Patch Management 6.4 service pack 2 (ZPM)
Microsoft Windows Server
Microsoft Internet Information Services (IIS)
ASP .NET 2.0


After upgrading to ZPM 6.4 sp2 various problems are seen, but no specific errors are logged.  Problems include:
  • Deployments show as not working
  • New agents show in console but do not show as communicating after install
  • Agents show as offline
  • Package subscriptions show as state false
  • Agents show ZPM server as unknown


ZPM 6.4 sp2 requires .NET 2.0 to be set in the IIS configuration.

Ensure .NET 2.0 is installed on the ZPM server.

The .NET version within IIS can be selected as follows:

My Computer > Manage
Services and Application > IIS Manager > Web Sites
Novell ZENworks Patch Management Server > AgentCenter > [right-click]> Properties
ASP .NET tab > ASP .NET version > [select version 2.x]
Restart server

Additional Information

It maybe necessary to change the .NET version in a place other than the 'AgentCenter' configuration, please see the following Lumension article for more information:

Default IIS Configuration for Update Server