Cannot formfill to HP Service Manager 7 with Linux Access Gateway

  • 7005811
  • 21-Apr-2010
  • 26-Apr-2012


Novell Access Manager 3.1 Linux Access Gateway
Novell Access Manager 3.1 Support Pack 1 Interim Release 3a applied


A formfill policy was created to single sign on (SSO) to HP Service Manager 7 software. A basic setup was performed where valid credential info were inserted into the username and password fields of the form. The javascript flags were enabled within the policy although no custom parameters were added. After accessing the HP protected resource from a browser, no SSO was possible. The user data did not appear to be auto submitted.

When disabling the auto submit feature, all worked fine.


Make sure that the build you are running is 3.1.1 IR3 (3.1.1-365) or greater. Then

1. create the following files (can use Linux touch command)


and 2. modify the form fill policy to do the following:

a)  check the option to "Enable JavaScript Handling"
b)  make sure the following entry exists under "Statement to Execute":

function executeJavaScript() {