User sessions on Citrix server are not terminated on application close/logout

  • Document ID:7005803
  • Creation Date:21-Apr-2010
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Policies
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Policies

Situation

When a Thin-Client bundle for a Citrix (ICA) terminates, the user session on the Citrix server is not closed.

Roaming profile data for user in Citrix session is not saved on logout

Resolution

For ZENworks 11: A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support

For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
 
Workaround: if it is not possible to upgrade to 10.3.2 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=Fb40LEatnvg~ as "TID7005803". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround:
  1. Open the Registry Editor.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI
  3. Change the value of LogoffCheckSysModules from ZCMUMHelper.exe to ZenUserDaemon.exe,ZCMUMHelper.exe
  4. Reboot the device.