Environment
Novell Access Manager 3.1 SP1 IR2 Administration Console
Novell Access Manager 3.1 SP1 IR2 Linux Access Gateway
Situation
The admin was making changes to the LAG - there was an update required for the LAG cluster config. which they applied.
- after applying the update, one device in the cluster went green but the other remained in pending state.
- they deleted the pending operation
- after a restart of the ESP when they accessed the LAG config again, the LAG cluster was missing.
Cause:
The romaIDPDeviceXMLDoc attribute was blank causing the Admin Console to choke when displaying the LAG Clusters.
Resolution
In case you encounter symptoms that could indicate a corrupt datastore entry or missing devices in the Administration Console server you can do the following steps:
In the Administration Console under Auditing, Troubleshooting, Configuration you will have an entry called:
Devices with Corrupt Data Store Entries
If an empty value is written to an XML attribute, the device with this invalid configuration appears in this list.
Click the Repair button to rewrite the invalid attribute values.
If nothings shows or problem persist it is advisable to open up a service request with Novell technical Support to have it further investigated.