Devices run an inventory scan, but the database does not get the updated scan

  • 7005774
  • 19-Apr-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2

Situation

Inventory scan runs on the device, and the Inventory tab of the Z Icon shows the inventory has run.  Looking at the device in ZCC however shows that the inventory has not been updated with the scan.

Resolution

This is fixed in version 10.3 - see KB 7005455 "ZENworks Configuration Management SP3 (10.3) - update information and list of fixes" which can be found at https://www.novell.com/support

Additional Information

The problem is that GUID-error.xml scan files were created for the device and uploaded to the server.  The -error.xml files were uploaded to the <ZENWORKS_HOME>\work\collection\inventory directory, and processed as full scan files, which would overwrite the actual scan files.  The presence of -error.xml files in the <ZENWORKS_HOME>\work\collection\inventory directory can indicate this problem is happening.

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