Database and Zenserver are not loading after an uninstall/reinstall of ZCM

  • 7005773
  • 19-Apr-2010
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1

Situation

After doing an uninstall of a ZCM Primary server, then reinstalling ZCM, the embedded Sybase database (sybase-asa) and zenloader (novell-zenloader) services will not start, or show the status of dead .
 
This happens when the uninstall was done on a first Primary server that also had the embedded Sybase Database and Certficate Authority installed.

Resolution

This happens if CASA is not removed as part of the uninstall of ZCM. 
 
Uninstall using the following command
/opt/novell/zenworks/bin/zenuninstall -x -s -a -c  http://IPAddress_of_the_server:port_number   -u username -p password
 
The -a switch indicates that CASA should be removed and the -c switch means a local uninstall only.  Use these switches only when uninstalling ZCM from the first primary server with the intent of reinstalling ZCM to a new Zone.
 

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