Please re-enter your username and password error when attempting to login to iFolder Web client

  • 7005748
  • 15-Apr-2010
  • 26-Apr-2012

Environment

Novell Open Workgroup Suite Small Business Edition (NOWS SBE) 2.0
Novell Open Workgroup Suite Small Business Edition (NOWS SBE) 2.5
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 1
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 2

Situation

When attempting to log into the iFolder web client you recieve the following error:

Please re-enter your username and password

Resolution

Update/Refresh the iFolder servers LDAP configuration by doing the following:

At the iFolder server terminal, go to /opt/novell/ifolder3/bin
Enter the following command: ./simias-server-setup --updateLdap

*note* The case in the above command is required.

Most common cause for this is when the LDAP certificate is changed. iFolder does not dynamically update the LDAP certificate, so it needs to be re-imported.

Additionally, this message can be a result of corruption in the webaccess or iFolder Admin servlets, or in mono dashboard or server temporary files.

To clear out the temporary files do the following:

1. Stop Apache: rcapache2 stop
2. Go to /tmp directory
3. Remove all files that have mod_mono in the file name.
4. Go to .wapi directory
5. Remove all files in this directory
6. Start Apache: rcapache2 start

Test access to the webaccess or iFolder Admin page. If error persists, reinstall the servlets by running the installation scripts as follows:

1. For webaccess servlet:
/opt/novell/ifolder3/bin/ifolder-web-setup

2. For iFolder Admin servlet:
/opt/novell/ifolder3/bin/ifolder-admin-setup

Restart Apache after running these scripts and test.

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