Environment
Novell iPrint for Linux on Open Enterprise Server 2 Support Pack 1
Novell iPrint for Linux on Open Enterprise Server 2 Support Pack 2
Situation
The Drivers tab is missing when managing printer through iManager.
After applying the novell-iprint-server-6.2.20100312-0.6.1, the following messages are displayed even though the authenticate user has sufficient rights to manage the print manager.
https://<IPorDNS>/psmstatus returns the following after authentication:
You have insufficient rights to access this page. You must be logged in as a manager of this iPrint Manager object.
iManager -> iPrint -> Manage Print Manager shows the status as Down and clicking the Printer Agents tab returns the following message:
You have insufficient rights for this task.
You have insufficient rights for this task.
To determine which version novell-iprint-server RPM is currently installed, type:
rpm -qa novell-iprint-server
Resolution
This is resolved in the latest novell-iprint-server RPM which is available in the channel. Apply novell-iprint-server-6.x.20100805 or later.
Workaround: Restart the Print Manager
Restarting the Print Manager (rcnovell-ipsmd restart) will cause the problem to temporarily go away. Some report the problem will return within hours, others report the problem will return within days.
Restarting the Print Manager (rcnovell-ipsmd restart) will cause the problem to temporarily go away. Some report the problem will return within hours, others report the problem will return within days.