Environment
Situation
After clicking "Apply" to save a printer redirection configuration, one of the following two errors is returned:
A newer print manager (ndpsm.nlm) is required for this operation
Exception saving manager information
Service Error: Unclassified server error
Object Identification [PrintManagerName]
Resolution
At the NetWare server console, type this command:
LOAD CONFIG
View contents of the sys:\system\config.txt
Ensure the following NLMs are at least to these dates:
APACHE2.NLM Apr. 25, 2008
APRLIB.NLM Apr. 25, 2008
DPLSV386.NLM May. 21, 2007
DPRPCNLM.NLM Oct. 10, 2006
IPPSRVR.NLM Jun. 24, 2009
MOD_IPP.NLM Jun. 7, 2006
NDPSM.NLM Jun. 25, 2009
If any of the above NLMs are found to be older on the iPrint server attempting the iPrint redirection configuration, update the module. After updating the module, be sure to unload the module and reload it. Many of the above modules require other services/modules to be unload prior to unloading. The NetWare console will inform you of those situations.
A common mistake is to assume that the new module got loaded into memory, when in fact, it did not. The following command is important to run to ensure the updated module got loaded into memory:
m ippsrvr.nlm