Unable to Browse Container in Webaccess or GWIA install if Edirectory Container is Populated with "Other Name"

  • 7005674
  • 06-Apr-2010
  • 27-Apr-2012


Novell GroupWise 8
Novell GroupWise 7


Installing GroupWise Webaccess Agent or GroupWise Interenet Agent (GWIA) on Linux can display an LDAP container containing garbage characters.  If the desired context is represented by the garbage characters and trying to move forward with the install, an error "An Attempt to Add an Object to the Directory Failed (ad25)".


The problem is caused by an "Other Name" associated with the container name.  To work around the issue, temporarily remove the value in the "Other Name" field.


1.  Open ConsoleOne and locate the container that shows badly during the install.  Open the properties of that container.
2.  Under the General | Identification tab, search for the "Other name" field and remove the contents of that field.
3.  If dealing with a multi server tree environment, allow the change to propogate to the other servers.
4.  Retry the installation


Reported to Engineering