PRB: PlateSpin Recon snapshot import fails with "The target snapshot file cannot be accessed"

Document ID:7005634
Creation Date:05-Apr-2010
Modified Date:26-Apr-2012
- Micro Focus Products:
  PlateSpin Recon

Environment

PlateSpin Recon

Situation

This article discusses the failure of a PlateSpin Recon snapshot import with the following error message:

"The target snapshot file cannot be accessed"

This issue occurs when the folder or network share where the snapshot file resides does not grant Write access to the account running the PlateSpin Recon services.

Resolution

To resolve this issue, the account under which PlateSpin Recon services are running should have Write access to the folder or network location where the snapshot resides.