"Unsupported Packages" message when installing ZENworks agent using "ZENworks Agent Add-on" process

  • Document ID:7005585
  • Creation Date:28-Apr-2012
  • Modified Date:05-May-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2 Installation - Agent

Situation

When performing  ZENworks 11 Agent installation using using the "ZENworks Agent Add-on" process on SLES/SLED11 platforms, the following warning is seen in YaST:

"Unsupported Packages
Please realize that the following selected software is either unsupported or
requires an additional customer contract for support."

Resolution

For ZENworks, this message is incorrect, and can be ignored - no additional contract is required for support.

Cause

This message is seen whenever installing any non-SUSE packages from YaST/ZYpp

Additional Information

See Installing the Agent as an Add-on Product in SLES/SLED in https://www.novell.com/documentation/zenworks11/ for details of using YaST to install the agent