Environment
Novell ZENworks 11 Configuration Management Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2 Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 2 - ZCM 11 SP2 Installation - Agent
Situation
When performing ZENworks 11 Agent installation using using the "ZENworks Agent Add-on" process on SLES/SLED11 platforms, the following warning is seen in YaST:
"Unsupported Packages
Please realize that the following selected software is either unsupported or
requires an additional customer contract for support."
"Unsupported Packages
Please realize that the following selected software is either unsupported or
requires an additional customer contract for support."
Resolution
For ZENworks, this message is incorrect, and can be ignored - no additional contract is required for support.
Cause
This message is seen whenever installing any non-SUSE packages from YaST/ZYpp
Additional Information
See Installing the Agent as an Add-on Product in SLES/SLED in https://www.novell.com/documentation/zenworks11/ for details of using YaST to install the agent