Error -2146500025 while Installing Xerox 510 Series PS Wide Format with FreeFlow Accxes on Window 7 64bit

  • 7005546
  • 25-Mar-2010
  • 04-Oct-2012

Environment

Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 1
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 2
Novell iPrint Client for Windows 5.32
Window 7 Professional 64 bit

Situation

Installation of an iPrint printer to a Windows 7 64 bit workstation fails when the Xerox 510 Series PS Wide Format with FreeFlow Accxes driver is associated to the printer agent.  
 
Error message: A problem was encountered while attempting to add
the driver to the store.
 
Error group: Windows
Error code: -2146500025
 
If the same printer agent is installed to the workstation which uploaded the Xerox 510 Series PS Wide Format with FreeFlow Accxes driver through iManager, the install succeeds.  Similarly, if the Xerox 510 Series PS Wide Format with FreeFlow Accxes driver is installed to the workstation prior to the iPrint printer install, the install succeeds.

Resolution

Fixed in iPrint Client 5.45 and above.

Additional Information

On XP, MS gave an option to disable the check for driver signing. From Vista and Win7 onwards MS has made driver signing checks more stringent so they removed the feature to disable the driver signing. Now when a user adds the driver manually he gets the pop up to confirm the addition of the unsigned driver. iPrint uses APIs to add the driver to the driver store and MS does not support unsigned drivers with the APIs to add the driver.