Shared address books don't update from on-line to caching mailboxes automatically

  • 7005542
  • 24-Mar-2010
  • 26-Apr-2012

Environment

Novell GroupWise 7
Novell GroupWise 8

Situation

When the owner of a shared address book makes changes to an existing contact the change shows for all on-line users.
The change is not getting synced to caching users.

Resolution

This is working as designed. 
Personal address book entries are not retrieved every time when send/retrieve from caching mode is made.  They are retrieved according to the schedule configured under the advanced tab of the GroupWise account properties page: "Refresh address books and rules every x days"
Caching users should click Accounts | Retrieve Contacts in order to update the shared address book.

Additional Information

An on-line owner of a shared address book makes changes to an existing contact, such as adding a fax #.  This change shows for all on-line users.

Caching users click Accounts | Send Retrieve but the change is not downloaded to the caching mailbox.
Waiting for the send/retrieve interval does not download the change either.

Caching users can click Accounts | Retrieve Contacts and the shared address book is then updated.

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