Panasonic Toughbook Laptop CF52 hangs on boot

  • 7005508
  • 18-Mar-2010
  • 30-Apr-2012

Environment

SUSE Linux
Panasonic Toughbook model CF52 with Phoenix BIOS
ACPI
Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 PreBoot Services (PXE)
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 PreBoot Services (PXE)
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Imaging
Novell ZENworks 7.3 Linux Management - ZLM7.3
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Imaging

Situation

When booting any version of Linux (including the Linux kernel provided with ZENworks Imaging) the Toughbook will hang and can only be recovered by switching it off/on.

Resolution

For SLE11 this is fixed in Kernel 2.6.27.48-0.1.1 (20100709) and later.

For SLE11SP1 this is fixed in Kernel 2.6.32.13-0.5.1 (20100722) and later.

For ZDM7 SP1 IR4 HP4/ZDML7 SP1 IR4 HP4: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 5, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support 

For ZLM 7.3 IR3: This is fixed in the ZENworks Imaging Update for August 2010 - see KB 7002402 "How to obtain the latest ZENworks Imaging Updates" found at https://www.novell.com/support for details of how to obtain this update.

FOR ZCM 10.3.1: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZCM 11: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

A similar patch is in upstream kernel (commit 9cbfa18e8a7b34a32eddbd914a07f085962f50a8) so it should be included in other appropriate non-SLE distributions.

Additional Information

Workaround:
boot without ACPI (<F5> at the SLE menu screen) but this has a side-effect in that the laptop will hang when it is rebooted or shutdown.

This problem affects all versions of Linux, not only SUSE.  See http://bugzilla.kernel.org/show_bug.cgi?id=13195

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