Environment
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Situation
Unable to update to ZDM7SP1IR4HP1
Installer hangs
zfddebug.log shows:
launchInstallAnywhere: ZeroG install: .\..\windows\install.exe -f
C:\novell\zfdTemp\installer.properties
launchInstallAnywhere: Attempting to run the ZeroG install.
launchInstallAnywhere: ZeroG install: ZeroG Install is running
ProcessWatcher: Testing if process is completed
getTextFile: C:\novell\zfdTemp\ZENworksInstall.lok
ProcessTest: ZENworksInstall.lok contains:
ProcessWatcher: Process test returned false, waiting...
C:\novell\zfdTemp\installer.properties
launchInstallAnywhere: Attempting to run the ZeroG install.
launchInstallAnywhere: ZeroG install: ZeroG Install is running
ProcessWatcher: Testing if process is completed
getTextFile: C:\novell\zfdTemp\ZENworksInstall.lok
ProcessTest: ZENworksInstall.lok contains:
ProcessWatcher: Process test returned false, waiting...
Resolution
Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 3, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support