OES2 Printing slow when banners are enabled

  • 7005458
  • 09-Mar-2010
  • 26-Apr-2012

Environment

Novell iPrint for Linux

Situation

Printing is slow when banners are configured for one or more printer agents. 

Some printers show a status of RED IDLE.

The /psmstatus page's "iPrint Manager Internal" status shows "Bad".  "Failed Object Lock Operations" shows red.

The /var/opt/novell/iprint/[PrintManager].psm/ndpsmmon.log shows messages of:
Error: 506D020E - Database Error: descriptor in use

Resolution

Apply novell-iprint-server RPM date 12MAR2010 (novell-iprint-server-6.2.20100312) or later.  The fix is available in the Channel.

Workaround:
Unassociate banners from all printer agents and restart the Print Manager (rcnovell-ipsmd restart )

Additional Information

The problem of slow printing when the combination of banners and LPR are used was introduced in the 20091224 novell-iprint-server RPM.

To view which printers are enabled for LPR, go to iManager -> iPrint -> Manage Print Manager -> Printer Agents -> Services.

To view which printers are associated to banners, go to https://<IPorDNS>/psmstatus -> Advanced iPrint Manager Information button -> Generate Report -> Check box for "Banner" -> click Generate Report button.

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