Environment
Novell ZENworks 10 Configuration Management with Support Pack 2 -
10.2 Remote Management
Situation
New application added to the list of "Diagnostics Applications" -
launching a Remote Diagnostics session, selecting the new
application.
ERROR: "Unable to launch the Remote Diagnostics application [name of new app]. Ensure that the application exists in the specified path."
Newly-added application does not appear in the Remote Diagnostic toolbar
(in this case, notepad is missing)
ERROR: "Unable to launch the Remote Diagnostics application [name of new app]. Ensure that the application exists in the specified path."
Newly-added application does not appear in the Remote Diagnostic toolbar
(in this case, notepad is missing)Resolution
Perform a refresh on the target device, so that it can re-read the
list of valid Diagnostic Applications from ZCM
(in this case, notepad is now present)
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support - the fix is a change to the error message, to make it clear that a refresh is needed.
(in this case, notepad is now present)This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support - the fix is a change to the error message, to make it clear that a refresh is needed.