"The iPrint client is not installed" and "Run as Administrator" messages

  • 7005438
  • 04-Mar-2010
  • 15-Apr-2015

Environment

Novell iPrint Client for Windows
Microsoft Internet Explorer

Situation

The following message is returned to the end user when attempting to install an iPrint printer from Windows XP, Vista, or 7 workstations using Internet Explorer.  This problematic situation does not exist with FireFox.  Note: The iPrint client *is* installed.

The iPrint client is not installed. Do you want to install it now?

A banner is also displayed across the top of the browser, referencing the 'iPrint ActiveX' Control from 'Novell, Inc'.

Once the ActiveX control is enabled using one of the methods listed in the resolution section of this TID, the following message is returned in place of the "iPrint client is not installed" message:

Error:
iPrint Client - You need to restart the browser and "Run as Administrator" to perform this task.

Note: This "Run as Administrator" condition does not exist with Windows XP.

Resolution

OES 11 SP2:
Download the updated novell-iprint-server and novell-iprint-client RPM from here.
Copy the RPMs to the iPrint server's /tmp directory
Install the RPMs using the following commands:
cd /tmp
rpm -Uvh novell-iprint-server-6.7.0.20150218-0.6.5.x86_64.rpm
rpm -Uvh novell-iprint-client-6.7.0.20150328-0.6.1.noarch.rpm
rcapache2 restart
rcnovell-idsd restart
rcnovell-ipsmd restart

Update the iPrint Client to version 6.0.0 or later on the workstation.
After installing the novell-iprint-client RPM listed above, click the "Install iPrint Client" link from the /ipp page.
iPrint Appliance 1.1:

Apply the iPrint Appliance 1.1 Patch 1 update to the appliance.
Update the iPrint Client to version 6.0.0 or later on the workstation.
After installing the Patch 1 listed above, click the "Install iPrint Client" link from the /ipp page.

Additional Information

The following information is relevant for older versions of the iPrint client (version 5.40 and earlier).
 
Prevent iPrint client not installed message. (ActiveX enable)
Resolution 1: Install the iPrint Client for Windows version 5.40 or later
 
Workaround 1: Manually Enable ActiveX Control (for iPrint Client for Windows 5.32 and earlier)
Click the banner which appears along the top of the the web page and choose to enable the ActiveX control.

This method has the advantage of simplicity and is a quick action. However, as an administrator, you may not want to rely on end users to know to do this. For those in environments with many users, you may want to consider "Method 2".

Workaround 2: Automate the Enabling of the ActiveX Control (for iPrint Client for Windows 5.32 and earlier)
Create a registry key with the name of:
{36723F97-7AA0-11D4-8919-FF2D71D0D32C} in the following location:

32 bit
\\HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\

64 bit
\\HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\
and
\\HKLM\\Software\\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\
 

Note: Both methods 1 and 2 are valid for XP, Vista, and Windows 7.

Prevent the user from seeing the "Run as Administrator" message.

Method 1: Change AllowUserPrinters to 3
Within the iprint.ini, change AllowUserPrinters to the value of 3.  No services need to be restarted.  This change appears to have the most positive effect on scenarios where the "Run as Administrator" message is shown through Internet Explorer version 9. 
Netware: sys:\apache2\htdocs\ippdocs\iprint.ini
Linux: /var/opt/novell/iprint/htdocs/iprint.ini
 
Note that it may not be obvious which server's iprint.ini needs to be changed.  Installing a printer from one Print Manager server may not be the iprint.ini which the workstation is reading.  If the workstation has printers from other Print Manager servers installed, that might be server's iprint.ini which needs to be changed.  For simplicity sake, Novell suggests all servers hosting a Print Manager to have the AllowUserPrinters option set to 3.

Method 2: Manually run Internet Explorer in 'Administrator mode' and add /ipp page to 'Compatibility mode'
Right-click Internet Explorer (not the quick launch icon) and choose "Run as Administrator"
Add the iPrint server address to the compatibility view list within IE.
 
This method has the advantage of simplicity and is a quick action. However, as an administrator, you may not want to rely on end users to know to do this. For those in environments with many users, you may want to consider one of the automated methods listed below.
 
Clarification: Running Internet Explorer as Administrator is different from running Internet Explorer while logged on with an administrator account. Windows Vista and 7 introduced a concept of running applications in an administrator mode, which has nothing to do with which user is logged onto the system.
 
Method 3: Manually turn off IE Protected Mode
Double-click the "Internet | Protected Mode: On" and choose to turn protected mode off.
or
Tools -> Internet Options -> Security -> uncheck "Enable Protected Mode (requires restart Internet Explorer)"

Method 4: Manually add the iPrint /ipp page as Trusted Site to the browser.
Internet Explorer -> Tools -> Internet Options -> Security -> Highlight Trusted Sites -> Sites -> http://[IP-or-DNS-of-iPrintServer] -> Add -> Restart the Browser

Method 5: Use iprntcmd utility to add the iPrint server address as a Trusted Site to the browser.

iprntcmd -w [IP-or-DNS-of-iPrintServer]

Note 1: This command can be pushed out to end users through a login script, ZENWorks, or other desktop management software. When using a login script, precede the iprntcmd command with an @ or # symbol to execute the iprntcmd application.
 
Note 2: The -w switch is not exposed in the iprntcmd help screen, but the option does exist.
 
Method 6: Use iCM to add the iPrint server address as a Trusted Site
iManager -> iPrint -> iPrint Client Management -> Select the User, Group, or Organizational Unit -> Advanced Settings -> Trusted site list -> Add -> add the IP address or DNS of the iPrint server.
The next time the user logs onto the workstation with the Novell Client for Windows, the IP or DNS name will be added to the workstation browser's Trusted Site list. This action requires the user to log in with the Novell Client for Windows during boot-up. Choosing to log in after the desktop environment is loaded and choosing the Red-N Login option will not allow this to work.
 
Problem 1: iprint.js missing Win7 support
The above message can also occur because the iprint.js file is missing the Windows 7 support information.
 
Solution to Problem 1: Add the Win7 support to the iprint.js file
Add the "WIN_7_INSTALLER" line and the following 5 lines (as shown below) to the iPrint server's iprint.js file.
 
NetWare: sys:\apache2\htdocs\ippdocs\scripts\iprint.js
Linux: /var/opt/novell/iprint/htdocs/scripts/iprint.js
 
 // New Client constants
WIN_9X_NT4_INSTALLER = "./clients/win-9x-nt4/nipp.exe";
WIN_2K_INSTALLER = "./clients/win-2k/nipp.exe";
WIN_XP_INSTALLER = "./clients/win-xp/nipp.exe";
WIN_VISTA_INSTALLER = (navigator.userAgent.indexOf("Win64") > -1 ||
                   navigator.userAgent.indexOf("WOW64") > -1 ||
                   navigator.userAgent.indexOf("x64") > -1 ||
                   navigator.userAgent.indexOf("x86_64") > -1) ?
                   "./clients/win-vista/x86_64/nipp.exe" :
                   "./clients/win-vista/x86/nipp.exe";
WIN_7_INSTALLER = (navigator.userAgent.indexOf("Win64") > -1 ||
                navigator.userAgent.indexOf("WOW64") > -1 ||
                navigator.userAgent.indexOf("x64") > -1 ||
                navigator.userAgent.indexOf("x86_64") > -1) ?
                "./clients/win-7/x86_64/nipp.exe" :
                "./clients/win-7/x86/nipp.exe";

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