How to control the action of double-clicking on a file attachment?

  • 7005407
  • 27-Feb-2010
  • 26-Apr-2012


Novell GroupWise 8
Novell GroupWise 8 Hot Patch 1
Novell GroupWise 8 Hot Patch 2
Novell GroupWise 8 Support Pack 1
Novell GroupWise 8 Support Pack 1 Hot Patch 1


With the GroupWise 7.x client, the double clicking of a file attachment GroupWise would determine the correct application to open the file with.  There was also a setting in Tools -> Environment that allowed for how the attachment was opened.  "View in a new window or open attachment".  This setting is not available in GroupWise 8


The behavior has changed in GroupWise 8.  Below are the actions and results for the new client:
Action:  Double click on an attached file
Result:  Open the file attachment in the associated application
Action: Single click on an attached file
Result: File is viewed inside current window
Action:  Right click on attached file
Result:  User is presented with options to view, view in new window, or open attachment with associated application
Note:  If the user is double clicking on an attachment and it is being open in a new "view" window instead of with the associated application check the following:
1) Open the Windows registry editor
2) Go to the registry key HKEY_CURRENT_USER\Software\Novell\GroupWise\Client\Setup
3) The value for "File Attach DoubleClick" should be 1 to ensure that the files will be opened with the associated application.  If it is 0 then they will be opened in a view window.