Status goes from Pending to Failed after assigning 10.2.2 System Update

  • 7005401
  • 26-Feb-2010
  • 08-Nov-2012


Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 System Update


System update fails immediately after deploying from ZCC | System Update | Deploying System Updates, from Pending toFailed.
System-update.log is missing or fails to get created.
ERROR: Novell.Zenworks.SystemUpdate.SystemUpdateModule.runInstallCommands...  From the ZMD-MESSAGES.LOG.
The server receiving the System update was rebooted because the process seemed to be hung.


The command to launch the system update is launched from the C:\Program Files\Novell\Zenworks\bin\ZenUdater.exe or on Linux /opt/novell/zenworks/bin/Zenupdater, make sure this file is there and not renamed to .bak and has the appropriate rights. Zenworks Zenworks for Linux.
Manually launching the command from the zmd-messages.log will help isolate the issue. From a Lnux server run

ZENUpdater -w -v -c"/var/opt/novell/log/zenworks/system-update/50100202008b93e7d3949f03b6fb5eb5/update_commands.xml" -g 06f208369bc2319d7a41b2edd666ff14 -u -d

Note:  A System update can take up to several hours to finish.  Avoid a reboot if the progress seems to hang, this seems to be a common cause.