Unexpected exception caught. Reason: [java.lang.NullPointerException: i_statusInfo is null.].

  • 7005383
  • 26-Apr-2012
  • 26-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Reporting Server SP1

Situation

Can't schedule any report
The following error occurs in InfoView when trying to schedule a report:

ERROR: Unexpected exception caught. Reason: [java.lang.NullPointerException: i_statusInfo is null.].

Resolution

On Windows, do the following:

1. From the desktop Start menu, click Programs > ZENworks Reporting Server > ZENworks Reporting Server > Central Configuration Manager > Server Intelligence Agent to display the Central Configuration Manager window.
2. Click Restart.
3. Wait 2 to 3 minutes for the services to restart.

On Linux, do the following:

1. Stop the BusinessObjects Enterprise services by running the following command as a root user:

    /etc/init.d/BobjEnterprise120 stop

2. Wait 2 to 3 minutes for all the services to stop.
3. Start the BusinessObjects Enterprise services by running the following command as a root user:

    /etc/init.d/BobjEnterprise120 start

4. Wait 2 to 3 minutes for all the services to start.

Cause

This can happen when a very large report is run that causes the Reporting Server instance to run out of memory