Cannot login into a new install of Sentinel

  • 7005290
  • 03-Feb-2010
  • 26-Apr-2012

Environment


Novell Sentinel 6.1 Sentinel Server
Novell Sentinel 6.1 Sentinel Control Center
Windows Server

Situation

The TMP and/or TEMP variable has a space in the path causing the Sonic installation to fail.
After installing Sentinel user cannot login.
Sonic was not installed.
Sentinel does not accept connections.
TCP Port 10012 is not open.
DAS log files indicate a failed connection to Sonic over port 10012.

Resolution

Option 1:
Change the TMP and/or TEMP variable so that there is no space in the path.  Uninstall and then Re-install Sentinel.

Option 2:
Attempt to finish the Sonic install.

Locate the sonic_silent_install.bat.
Edit the sonic_silent_install.bat so the first line is changed from "@ECHO OFF" to "@ECHO ON"
Save the file.

In a command prompt run the following command:

sonic_silent_install.bat ""%ESEC_HOME%\jre\bin""%ESEC_HOME%\3rdparty\SonicMQ\installer""%ESEC_HOME%\3rdparty\SonicMQ\installer\install_record.rsp"

Restart Sentinel services or reboot server.

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