Crystal Reports error code, Org.xml.sax.SAXParseException: XML document structures must start and end within the same entit

  • 7005258
  • 01-Feb-2010
  • 26-Apr-2012

Environment

Novell Sentinel 6.1 Report

Situation

While trying to run reports in Crystal Reports or Business Objects. You may run into a situation where you see this error.
 
Org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.

Resolution

8.7.4 Setting a Named User Account


The license key supplied with Crystal Reports Server is a Named User account key. The Guest account must be changed from Concurrent User to Named User.


   1.      On the Windows desktop, click Start > Programs > BusinessObjects > Crystal Reports Server > .NET Administration Launchpad.

   2.      Click Central Management Console.


      The System Name should be your host computer name. The Authentication Type should be Enterprise.

   3.      Specify Administrator as the User Name. Specify your password (by default, this is blank).

   4.      Click Log On. In the Organize pane, click Users.

   5.      Click Guest.

   6.      Change the connection type from Concurrent User to Named User.


      IMPORTANT:You should use the Named User License account to generate unlimited reports.