Can't change InfoView timeout for ZRS

  • 7005227
  • 26-Jan-2010
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

The timeout for InfoView in ZRS (ZENworks Reporting Service) is not configurable, and is not affected by the standard ZENworks tomcat timeout changes.
 
An error has occurred: A timeout error has occurred

Resolution

A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support
 
In 10.3.x the default report query timeout is 20 minutes. 
 
In ZENworks 11 which has later BOE engine, the session may still timeout, but a login is not required to continue.  If a user performs an activity in Infoview after the session timeout valued is expired he is not redirected to the login page and there is no error message.  Instead a new session is created with the same previous token.
 

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